constellia | Procurement, empowered
innovative technology case study
“The process was overall extremely smooth and delivered in a fast-paced manner, ensuring that a partner was onboarded in time to deliver outcomes by the end of the financial year. Alternative routes would’ve taken twice as much with more prep required to achieve the outcome. I would absolutely request to use this commercial route for similar future engagements.”
Jake Rowley – Project Manager
Digital Foundry
CHALLENGE
• Across the MOD, HR and employee benefit services are currently spread across multiple, disconnected systems.
• As a result, employees often need to log in to several different places just to access essential services like career development and wellbeing support.
• This can make it difficult for employees to find the information they need, adds unnecessary time to simple tasks, and creates avoidable admin.
• To solve this, the Digital Foundry team has been tasked with creating MyDefence – a single, scalable, integrated service that brings together everyday Defence services.
• MyDefence will make everyday work tasks as straightforward as banking or shopping online, helping serving personnel, Reserves, Veterans, and civil servants save time and reduce unnecessary admin.
APPROACH
• NVFi provided rapid access to a broad ecosystem of SMEs, enabling faster engagement with specialist suppliers.
• Simplified Terms allowed micro-suppliers to participate, reducing barriers to entry.
• Ability to flexibly procure from a wide range of suppliers without extra administrative burden, saving time and allowing the team to focus on engaging with stakeholders and moving forward more quickly.
• Expanded categories within NVFi offered niche subsets of suppliers, ensuring more relevant and specialised expertise was available.
• Able to adopt a flexible approach not possible under Public Contracts Regulations 2015 frameworks or Procurement Act 23 – supporting agility and responsiveness.
OUTCOMES
• Strong access to innovative small and medium-sized enterprises (SMEs) and niche technologies.
• Contract delivered in 2 months, significantly accelerating timelines – 50% faster than usual timelines.
• Supports British businesses and increases MOD spending with SMEs as set in the SDR and Defence Industrial Strategy.
• Enhanced supplier engagement and collaboration, fostering better partnerships.
• The contract was awarded to BetterGov, a UK based SME with a proven track record in delivering digital transformation across the public sector.
• Addresses key recommendations from the Haythornthwaite Report, the independent review of offerings for Defence service personnel.
Find Out More
Talk to us today to discover how we can help you with your innovative technology projects via nvfi-support@constellia.com or call 0330 320 8020.
